General
Welcome to Emmapolis, where you will find the highest quality diving equipment and products in Europe. We strive to provide advanced and up-to-date training for modern divers.
By accessing and using Emmapolis, you agree to the following terms and conditions.
Orders
- Emmapolis reserves the right to refuse or cancel any order.
- Customers have 14 days from the date of receipt to cancel their purchase. The product must be returned in the same condition as it was shipped.
- All shipping costs, including those for returns, are the responsibility of the customer.
Payment methods
We accept the following payment methods:
- PayPal
- iDEAL online banking
- Bank transfer to:
- IBAN: NL29 SNSB 8840 9089 51
- BIC: SNSBNL2A
Orders will be processed once payment has cleared.
Shipping
- Within the Netherlands: €7.95 (standard) or free shipping for orders above €250.00.
- Europe (EU except the Netherlands): €19.90. Free shipping for orders above €500.00.
- Europe (non-EU countries: Norway, Switzerland, UK, Iceland): €29.95. Free shipping for orders above €500.00.
- Croatia, Greece, Cyprus, Malta: €39.90. Free shipping for orders above €500.00.
Note: Shipping costs for special products or dimensions (e.g., cylinders and lead weights) may vary. Additional shipping costs may apply.
Returns
You must contact us within 14 days from the moment you receive your order to return your item. You have 14 days to return the product. Products must be unopened, sealed and in the original packaging. We aim to process your return within 5 working days after receiving it.
You cannot return these items:
- Oxygen sensors and oxygen analysers.
- Prescription diving/snorkelling masks.
- Batteries, repair kits or other consumables.
- Books unless in original sealed and unopened packaging.
- Freediving wetsuits, unless in original and unopened packaging.
- Special orders (We will inform you in advance about those certain items)
How to return an item:
Pack it neatly and enclose the original invoice and then deliver it to a post office/pickup location near you where the return will be provided with a track & trace code. After shipping you will receive an email (via post office) with the track & trace code with which you can track the package.
The costs of a return shipment
The direct costs of returning the order (the products) are at your own expense. Please make sure that the return shipment is insured and has a track & trace code.
Copyrights
All trademarks, logos, text, and photos displayed on Emmapolis are the property of their respective owners.
Privacy
We retain personal information collected from you for as long as it is relevant to our business purposes, or until you request its removal by contacting us.
Contact Details
For any inquiries, please contact us at:
- Emmapolis
Email: info@emmapolis.com
CoC Number: 91471656
VAT Number: NL004896976B15
Dahliastraat 70
6581XM Malden
(This is a correspondence address and not a physical store)